Last Updated: March 2025
Thank you for shopping at FreshHouseGoods.com. We want you to feel confident when purchasing household cleaning products from us. If you are not satisfied with your order, we’re here to help.
You may request a return within 7 days of receiving your order if the item meets the following conditions:
The product is unused, unopened, and in original packaging
The item is in the same condition as received
Proof of purchase (order number/receipt) is provided
Used or opened cleaning products cannot be returned for hygiene and safety reasons.
The following items are not eligible for returns:
Opened or used cleaning products
Items damaged due to misuse
Products purchased on clearance or final sale
Customized or special-order items
Gift cards
If your order arrives:
Damaged
Defective
Missing items
Incorrect item delivered
Please contact us within 48 hours of delivery with photos and your order number.
We will offer a replacement or a full refund depending on the situation.
To initiate a return, email us at:
📧 support@freshhousegoods.com
Please include:
Order number
Reason for return
Photos (if applicable)
If your return is approved, we will provide instructions for sending the product back.
Customers are responsible for return shipping fees.
If the return is due to our mistake (damaged or incorrect item), we will cover the return shipping cost.
We recommend using a trackable shipping method.
Once we receive and inspect your returned item, you will receive an email confirmation.
If approved:
Refunds will be issued to your original payment method
Refund processing may take 3–7 business days depending on your bank
Shipping fees are non-refundable unless the return is due to our error.
We currently do not offer direct exchanges.
If you need a different item, please return the original product and place a new order.
Orders can only be canceled before they are shipped.
Once shipped, the order must follow the standard return process.
For any questions about this Return Policy, reach out to us:
📧 support@freshhousegoods.com
