Last Updated: [Insert Date]
Thank you for shopping at FreshHouseGoods.com!
We aim to deliver your cleaning products quickly, safely, and reliably.
Please review our shipping policy below.
1. Order Processing Time
Orders are processed within 1–3 business days (Monday–Friday).
Orders placed on weekends or holidays will be processed the next business day.
You will receive an email confirmation once your order is processed.
2. Shipping Time & Delivery Estimates
United States Shipping
We offer reliable shipping options depending on your location:
Standard Shipping: 5–10 business days
Expedited Shipping: 3–6 business days
Priority Shipping: 2–4 business days
Delivery times may vary depending on product availability and carrier delays.
3. Shipping Rates
Shipping costs are calculated at checkout based on:
Order weight
Shipping method
Delivery location
We occasionally offer free shipping promotions—please check our website for current offers.
4. Order Tracking
Once your order ships, you will receive an email with:
✔ Tracking number
✔ Carrier details
✔ Link to track your package
Tracking may take 24–48 hours to update.
5. Incorrect Shipping Information
Please ensure your shipping address is entered correctly:
We are not responsible for orders delivered to incorrect or incomplete addresses.
If you entered the wrong address, contact us immediately.
If the order has not shipped yet, we will update it for you.
6. Delayed, Lost, or Stolen Packages
We are not responsible for delays caused by the carrier or customs.
If your package is marked delivered but you did not receive it, please contact the carrier directly.
If your package is lost in transit, reach out to us — we will assist you in filing a claim.
7. International Shipping
(Include only if you ship internationally)
We currently offer international shipping to select countries.
Delivery times vary by region and customs processing.
8. Damaged Packages
If your order arrives damaged:
Take clear photos of the damaged product & package.
Contact us within 48 hours of delivery at support@freshhousegoods.com.
We will send a replacement or issue a refund based on your preference.
9. Contact Us
For any shipping-related questions, reach us at:
📧 support@freshhousegoods.com
🌐 www.freshhousegoods.com